(English) Environmental Initiatives
(English) The Royal Cliff Hotels Group received the internationally-recognised ISO 9001:2000 Quality Management Certificate becoming the first Convention Hotel in Thailand to achieve both ISO 9001:2000 and ISO 14001 accreditation. In order to meet the criteria for the Quality Management Certificate, the Royal Cliff Hotels Group has refined its existing policies, developed new service-oriented programmes and implemented a wide-ranging plan of increased awareness among staff at all levels. The Royal Cliff Hotels Group's commitment towards service excellence is evident from the dozens of awards it received throughout the years, including Award of Excellent Service (2000) by the Thailand Incentive & Convention Association, Best Resort Accommodation (2002) from the Tourism Authority of Thailand and Best Resort Asia/Pacific for 12 consecutive years by Travel Trade Gazette (Asia) & Pacific Asia Travel Association.
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