The Royal Cliff Beach Resort recently received the internationally-recognised ISO 9001:2000 Quality Management Certificate becoming the first Convention Hotel in Thailand to achieve both ISO 9001:2000 and ISO 14001 accreditation.
In order to meet the criteria for the Quality Management Certificate, the Royal Cliff Beach Resort has refined its existing policies, developed new service-oriented programmes and implemented a wide-ranging plan of increased awareness among staff at all levels.
The Royal Cliff Beach Resort's commitment towards service excellence is evident from dozens of awards it received throughout the years, including Award of Excellent Service (2000) by the Thailand Incentive & Convention Association, Best Resort Accommodation (2002) from the Tourism Authority of Thailand and Best Resort Asia/Pacific for 8 consecutive years by Travel Trade Gazette (Asia) & Pacific Asia Travel Association.
General Manager of RW TUV (Thailand) Khun Prayoon Tosanguan, Ph.D. formally presented the certificate to Royal Cliff Beach Resort Managing Director Mrs. Panga Vathanakul in a brief ceremony held at the resort on 30 March 2004. Pattaya City’s newly elected Lord Mayor, Khun Niran Wattanasartsarhorn, was also present to witness the ceremony.
“We are very proud to have achieved this certification as it is a testament to our success in the drive to develop the resort even further, – said Mrs. Vathanakul. – We strove to improve several of our facilities using the RW TUV guidelines and we hope that our guests and partners will become the main beneficiaries of this effort.”
The ISO 9001:2000 is a set of guidelines established by the International Standards Organization and is currently adopted by more than 70 countries around the world. It aims to provide companies and organizations with a common approach to applying a quality management framework for achieving customer satisfaction and continual improvement.
Royal Cliff Beach Resort Retains ISO 14001 Certifications
Following a successful reassessment by the Management System Certification Institute of Thailand (MASCI), the Royal Cliff Beach Resort recently received a three-year extension to its ISO 14001 certification. The resort first received the certification in 2000 for a period of three years and, in doing so, became the first resort hotel in Thailand to be recognized with ISO 14001.
ISO 14001 is an environmental management certification given to those organizations that implement as well as comply to a strict environmental policy. The Royal Cliff Beach Resort has long been at the forefront of environmental issues in Pattaya, dating back to 1973 when it became the first hotel in the city to construct its very own wastewater treatment plant.
Other factors which have enabled the resort to achieve certification include:
- regular environmental awareness training for staff
- a system of waste management, recycling and disposal
- a "save water/energy" campaign involving both staff and guests
- the use of environmentally-friendly cleaning agents and products
- the establishment of a environmental committee within the resort
- daily beach-cleaning exercises
- a leadership role within the community
In addition to ISO 14001 certification, the resort has also been the proud recipient of the Thai Ministry of Natural Resources & Environment's "Environmental Impact Assessment" award and the "Best Resort Accommodation (Eastern Region)" award from the Tourism Authority of Thailand, both for two consecutive terms and in recognition of its high environmental standards.
Royal Cliff Beach Resort becomes first resort hotel in Thailand to receive ISO 14001 Certifications
The Royal Cliff Beach Resort has received ISO 14001 certification from the Thailand Environment Institute, making it the first resort hotel in Thailand to receive the internationally-recognised ISO 14001 environmental management system certification.
Through the Environmental Management System, the Royal Cliff Beach Resort has refined its existing environmental policies, redeveloped / added new environmental programmes and increased awareness among staff at all levels of the importance of being environmentally conscious.
The Royal Cliff Beach Resort already has various environmental programmes which it maintains on a regular basis. The resort has its own water treatment plant where wastewater is treated and filtered for use in the resort's gardens. In addition, waste materials are sorted and recycled, and wherever possible, biodegradable waste matter is used as compost within the gardens. Extending its environmental awareness beyond the property, the Royal Cliff Beach Resort also organises monthly activities where staff members take part in cleaning the beach at Royal Cliff Bay as well as nearby islands.
The Royal Cliff Beach Resort's track record of its commitment towards environmental issues includes the Environmental Impact Award (EIA '99) presented in September 1999 by the Ministry of Science, Technology and Environment of Thailand as well as the Most Environmentally Aware Hotel award which was presented to the resort in October 1996 by Thailand Traveller magazine.
The Royal Cliff Beach Resort has been championing environmental conservation since its establishment in 1973. It is the first Resort Hotel on the Eastern Seaboard to have its own water treatment plant and the first in Thailand to achieve ISO 14001 Certification.
Measures implemented by the Resort in support of environmental conservation include formulating and implementing an environment policy, using treated waste water for gardening and flushing, recycling waste, planting endangered trees, encouraging staff and guests to minimise power consumption through an energy saving campaign and involving the local communities in beach and road cleaning activities.
The environment policy of the Resort is implemented in the strictest way to maintain and improve the environment. With the involvement and support of its executives and staff, the Policy Guidelines are implemented in letter and spirit. Under the policy, an Environment Management Committee (EMC) has been set up with the Resort’s executives who volunteered to oversee implementation of these Guidelines.
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Measures Towards Environmental Conservation and Energy Saving
- Participating with local communities and improving sea water quality in Pattaya
- Organising Tree Planting Projects in the Resort with a view to preserving rare trees
- Involving the Resort guests in such planting projects to propagate the prominence of environmental conservation
- Encouraging guests and staff to participate in our Environmental Conservation and Energy Saving Campaign
- Adjusting the temperature of the air-conditioning system to 25o C.
- Encouraging our guests to switch off TV sets and lights when leaving their rooms
- Giving our guests the option to re-use their towels
- Separating the types of garbage generated from the guest rooms
- Using cloth bags for laundry instead of plastic bags
- Re-using used soaps for handwashing
- Using napkins instead of tissue paper
- Using energy-saving lighting
- Substitution of electrical lights with natural daylight wherever possible
- Using timers, photo switches and dimmers
- Installing a high quality, power-saving air-conditioning system
- Planting of shade-giving trees to reduce temperature
- Using insulators to reflect heat from the buildings
- Staff switch off air-conditioners when leaving their offices during lunch time
- Using live plants instead of cut flowers for decoration
- Operation of “Car Pool Service” for the transportation of employees
- Usage of banana leaves, recycled paper, wood, etc. instead of non-degradable materials in the production of stage props, designs, etc. for theme-based events
- Frequent evaluation of the quality of air from the boiler and sending of samples to the government authorities for examination
- Switching to HCFC from CFC-12 and R-12 air-conditioning coolants
- Usage of treated waste water from the Resort’s water treatment plant for watering extensive gardens as well as supplying to the flushing system
- Installation of aerators on faucets to reduce water usage
- Implementation of waste material separation process through which various kinds of waste materials are collected in five separate colour-coded containers
- Usage of recycled materials for various purposes
- Supplying of kitchen waste and left-over food from restaurants to pig farms
- Usage of biodegradable waste material such as tea leaves, egg shells, etc. as compost for the extensive tropical gardens of the Resort
- Printing on both sides of office paper for internal communication
- Submission of Environmental Impact Assessment Report to the local and national government authorities
- Implementation of all duties and procedures concerning energy conservation in compliance with the 1992 Energy Conservation Promotion Act
With the active involvement of the guests and employees in the campaign since 2006, the Royal Cliff Beach Resort successfully has reduced electricity consumption by 3.87 KWh or 4.47%, water consumption by 0.11 cu.m. or 5.55% and oil consumption by 0.38 litres or 7.37% per room night.
The efforts made by the Royal Cliff Beach Resort towards the conservation of environment received a fitting recognition when it was presented with the ISO 14001 No. EMS 0301/114 from the Environmental Institute / MASCI on 20 March 2003 for achieving international standards in enviroment management.
The Royal Cliff Beach Resort is the first Resort Hotel in Asia to achieve both the Environmental Management Standard ISO 14001:2004 and the Quality Management Standard ISO 9001 Certifications.
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In recognition of its practices, the Royal Cliff Beach Resort was presented with the prestigious EIA (Environmental Impact Assessment) Monitoring Award four times from the Ministry of Natural Resources and Environment in 2000, 2002, 2004 and 2006.
Ever since its establishment in 1973, the Resort has, so far, won 70 awards from reputed national and international organisations, including the biennial Kuoni Green Planet Award in 2005 and 2007 from Kuoni Travel of Switzerland.
The Royal Cliff Beach Resort is the only hotel in Asia to be inducted into the prestigious TTG Travel Hall of Fame by TTG (Travel Trade Gazette) Asia.
